Troubleshooting

Get help diagnosing and resolving common setup, control, and performance issues.

• Aria x2 performance

  Latency in a stage lighting system is the delay between a command being issued at a console or control surface and the corresponding change appearing at the fixture. Performance issues usually show up as visible lag, stutter, dropped frames, or inconsistent response times across a rig.

• Firmware Update Failed

  Troubleshoot a failed firmware update and learn how to prepare your fixture before trying again

• Fixture Not Responding to DMX

  Troubleshoot a powered-on Elation fixture that won't respond to DMX by checking signal, address, mode, cabling, and termination

• How do I get my Elation fixture serviced?

  Find out whether to request a warranty or non-warranty repair for your Elation fixture and how to get an RMA

• Is there a limit of how many units you can link together via sACN?

  Understand the difference between Ethernet daisy-chain limits and sACN universe capacity when planning fixture networks

• My Fixture Won't Power On

  Check the power source, cable and external fuse on a fixture that won't power on, and find out when to contact Support

• Random flickering

  random flickering

• Replacement Parts

  Find a replacement part for your fixture online, or contact Support to identify the right part number

• Technical Support Request

  Run basic checks on a fixture fault, then submit a support request with the details the team needs to diagnose it

• Why Are My Fixtures Not Matching in Color or Intensity?

  Find out why fixtures look different in color or brightness despite identical control values, and which fix to try first

• Why are there light flickering issues with long run DMX cables?

  Identify and fix the causes of DMX flickering on long cable runs, from termination to signal boosting

• Why does my Fuze Profile blackout when there's pan or tilt movement?

  Check whether a movement-masking setting is causing your fixture to blackout during pan or tilt, and how to disable it

• Why Streaming ACN Problems Keep Happening

  Diagnose flickering or unresponsive sACN fixtures by narrowing the cause to the fixture, configuration, sources, or network

• Wireless DMX Compatibility – Understanding EWDMX, W-DMX and Aria X2

  Check whether your Elation fixtures and wireless DMX transmitter are compatible, and troubleshoot connection problems